Assessment Center

Successful conflict resolution does not just happen. It is a carefully crafted process. A successful outcome begins with careful and deliberate assessment. Here are some tools to help.

Initial Planning Worksheet. The questions on this worksheet will help you prepare for a ‘difficult conversation’ where the goal is to resolve a dispute. Print out this pdf file and see if answering the questions improves your insight about how to proceed.

Stakeholder Analysis. Use this worksheet to identify key stakeholders for the issue you are working on and assess why and how they matter. Print out this pdf file and share with others on your team then compare answers.